Ralixar

Legal

Terms of Service

Last reviewed 23 September 2026. This pre-launch document contains marked details awaiting final legal confirmation.

The agreement that governs your use of the Ralixar website and platforms.

Effective date: 23 September 2026

1. About these Terms

1.1 These Terms of Service ("Terms") form a legally binding agreement between you and Ralixar Private Limited, a company incorporated in India with its registered office at 2161, 100 Feet Road, Banashankari 6th Stage, Bengaluru - 560050, Karnataka, India and CIN [CIN] ("Ralixar", "we", "our" or "us").

1.2 These Terms govern your access to and use of:

  • our website at www.ralixar.com and related sub-domains (the "Website"); and
  • our software platforms, mobile applications, APIs, AI features, documentation and related services, including Ralixar GTM and Ralixar Field (together, the "Services").

1.3 By accessing the Website, creating an account, clicking to accept, signing an Order Form that references these Terms, or using the Services, you agree to these Terms. If you do not agree, do not use the Website or the Services.

1.4 Using the Services for an organisation. If you accept these Terms on behalf of a company or other legal entity, you confirm that you have the authority to bind that entity. In that case, "you", "your" and "Customer" refer to that entity.

1.5 These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it, and do not require a physical or digital signature.

2. Definitions

In these Terms:

  • "Agreement" means these Terms together with any Order Form, Master Subscription Agreement, Data Processing Agreement and any policies referenced in them.
  • "AI Features" means features of the Services that use artificial intelligence or machine learning, including document extraction, classification suggestions, matching, predictions, recommendations, exception ranking and bounded agents.
  • "Authorized User" means an individual (or a non-human user, such as an API client or automated agent) that the Customer permits to access the Services under its account, such as its employees, contractors, customs brokers, logistics partners or other business partners.
  • "Customer Data" means all data, documents, content and information submitted to the Services by or on behalf of the Customer or its Authorized Users, and the outputs generated from it for the Customer.
  • "Documentation" means the user guides, help materials and specifications for the Services that we make available.
  • "Order Form" means an order, quotation, proposal, statement of work or online sign-up that specifies the Services, subscription term, usage limits and fees, and is accepted by both parties.
  • "Output" means any result, suggestion, classification, prediction, draft or other content produced by the AI Features.
  • "Subscription Term" means the period stated in the Order Form, including any renewals.

3. Order of precedence

3.1 If you have signed a Master Subscription Agreement, Order Form or other written agreement with Ralixar, that agreement will prevail over these Terms to the extent of any conflict.

3.2 Otherwise, the following order applies: (a) the Order Form; (b) the Data Processing Agreement; (c) these Terms; and (d) the Documentation.

4. Eligibility

You may use the Website and Services only if you are at least 18 years of age and able to form a binding contract under applicable law. The Services are designed for business use and are not intended for consumers or for personal, family or household purposes.

5. Use of the Website

5.1 Information only. Content on the Website, including our blog, glossary, guides, playbooks, regulatory updates, calculators and estimates, is provided for general information only. It is not legal, tax, customs, trade compliance or financial advice, and may not reflect the latest regulatory changes. You should obtain professional advice before acting on it.

5.2 Permitted use. You may view and print Website content for your own internal, non-commercial reference, provided you retain all copyright and proprietary notices.

5.3 Prohibited use. You must not scrape, crawl, copy, frame, mirror or republish Website content in bulk; use it to train AI models; interfere with the Website's security or operation; or use it in any unlawful way.

6. Accounts and Authorized Users

6.1 Registration. To use the Services, you must create an account and provide accurate, current and complete information, and keep it up to date.

6.2 Credentials. You are responsible for keeping login credentials, API keys and tokens confidential and for all activity under your account. You must not share individual credentials between users.

6.3 Authorized Users. The Customer may allow Authorized Users to access the Services within the limits of its Order Form. The Customer is responsible for its Authorized Users' compliance with these Terms and for granting and revoking their access and roles.

6.4 Non-human users. If you intend to access the Services through an API client, script, bot or AI agent, you must use the access methods we provide or approve, follow the Documentation and rate limits, and treat any such access as access by an Authorized User under your responsibility.

6.5 Unauthorised access. You must notify us promptly at admin@ralixar.com if you become aware of any unauthorised access to or use of your account.

7. The Services

7.1 Access right. Subject to your compliance with the Agreement and payment of applicable fees, we grant the Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the Subscription Term to access and use the Services, solely for its internal business operations, within the scope and usage limits set out in the Order Form.

7.2 Modules and country packs. The Services are made available in modules and, where applicable, country or regulatory packs. Only the modules, packs, integrations and usage limits specified in your Order Form are included in your subscription.

7.3 Changes to the Services. We continuously improve the Services and may add, modify or retire features. We will not materially reduce the core functionality of the Services you have subscribed to during your current Subscription Term. Where we retire a material feature, we will give you reasonable advance notice.

7.4 Restrictions. You must not, and must not allow anyone else to:

  • copy, modify, translate or create derivative works of the Services;
  • reverse engineer, decompile, disassemble or attempt to derive the source code, models, weights, algorithms or underlying structure of the Services, except to the extent this restriction is prohibited by law;
  • sell, resell, rent, lease, sublicense or provide the Services to third parties as a service bureau, except as expressly permitted in your Order Form;
  • use the Services to build or benchmark a competing product, or publish performance or benchmark results without our prior written consent;
  • circumvent usage limits, access controls, confidence gates, approval steps or security measures;
  • upload or transmit malware, or interfere with the integrity or performance of the Services;
  • use the Services to store or transmit content that is unlawful, infringing, defamatory, harmful or that violates the privacy rights of others;
  • use the Services to send unsolicited communications or spam;
  • remove or obscure any proprietary notices; or
  • use the Services in violation of applicable law, including export control, sanctions, customs, anti-corruption and data protection laws.

7.5 Suspension. We may suspend access to the Services, in whole or in part, if we reasonably believe that (a) your use poses a security risk or threatens the integrity or availability of the Services; (b) you are in material breach of these Terms; (c) undisputed fees remain unpaid after the period in Section 13.5; or (d) suspension is required by law. Where practicable, we will give you prior notice and an opportunity to resolve the issue, and we will restore access promptly once the issue is resolved.

8. Your responsibilities

8.1 You are responsible for:

  • the accuracy, quality, legality and completeness of Customer Data, and for having all rights, notices and consents needed for us to process it under the Agreement;
  • configuring the Services, including user roles, approval rules, thresholds and integrations, to meet your business and compliance requirements;
  • the equipment, internet connectivity and third-party software needed to access the Services;
  • reviewing Outputs and system-generated documents before relying on them or submitting them to any authority or business partner; and
  • complying with all laws and regulations that apply to your business and your use of the Services.

8.2 You must not submit to the Services any data that you are not permitted to share, or special categories of personal data beyond what is necessary for the Services, unless agreed in writing with us.

9. Trade compliance and regulatory filings

9.1 We provide software, not regulated services. Ralixar is a software provider. We are not a licensed customs broker, customs house agent, freight forwarder, carrier, bank, insurer or legal adviser, and we do not act as your agent before any customs, tax, trade or other government authority, unless expressly agreed in writing.

9.2 Your decisions remain yours. The Services may help you prepare, validate and manage documents, declarations, classifications, duty and landed-cost calculations, scheme and origin assessments, sanctions screening results and filings. All decisions on tariff classification, valuation, origin, duty, scheme eligibility, licensing, screening results and submission of any declaration or filing remain the responsibility of you and, where applicable, your licensed customs broker or other authorised representative.

9.3 Regulatory content. Tariff data, rules, rates, regulatory references and country-pack content in the Services are provided to support your work and are updated periodically. Regulations change frequently and may be interpreted differently by authorities. We do not warrant that regulatory content is complete, current or error-free at all times, and you should verify it against official sources before relying on it.

9.4 Government and third-party systems. Integrations with government, regulatory, port, carrier and banking systems depend on those systems' availability, specifications and rules, which are outside our control. We are not responsible for any delay, rejection, penalty, demurrage, detention or other consequence caused by the unavailability, changes, errors or decisions of those systems or authorities.

10. AI Features

10.1 Assistive, not autonomous. AI Features are designed to accelerate and support human work. Outputs are probabilistic and may be inaccurate, incomplete or unsuitable for your circumstances, even when accompanied by a confidence score. You are responsible for reviewing Outputs and for any decisions or actions taken based on them.

10.2 Controls. Where the Services apply confidence thresholds, rule-based fallbacks or human-approval steps, you must not disable or circumvent them for statutory or regulatory decisions. Where you configure automated or agent-based actions, you are responsible for the scope, limits and approvals you set.

10.3 Ownership of Inputs and Outputs. As between you and Ralixar, Customer Data submitted to AI Features and the Outputs generated for you are Customer Data. Ralixar retains all rights in the Services, models, prompts, rules, algorithms and methods used to generate Outputs.

10.4 Model training. We do not use Customer Data or Outputs to train or improve AI models that are made available to other customers, and we do not permit our third-party AI providers to do so.

10.5 Third-party AI providers. Some AI Features may use models provided by third-party AI service providers acting as our sub-processors. We remain responsible for our sub-processors' performance of their obligations to the extent set out in the Agreement.

10.6 Restricted inputs. You must not input into AI Features any passwords, authentication tokens, full payment card numbers or bank account credentials, or any data that you are prohibited by law or contract from sharing.

10.7 Availability. AI Features may be modified, improved or temporarily unavailable.

11. Pilots, Design Partner Programme and Beta Features

11.1 We may offer free or discounted trials, pilots, proofs of concept, participation in our Design Partner Programme, or features labelled "beta", "preview", "early access" or similar ("Pilot and Beta Features").

11.2 Pilot and Beta Features are provided for evaluation only, may be incomplete, may change or be discontinued at any time, are not covered by any service level commitment, and are provided "as is" without warranty of any kind.

11.3 Unless otherwise agreed in writing, pilots and trials last for the period stated in the relevant Order Form or statement of work, after which access may end or convert to a paid subscription only if you agree.

11.4 Customer Data entered during a pilot or trial may be deleted after it ends unless you purchase a subscription or ask us to export it.

11.5 Participation in the Design Partner Programme may be subject to additional terms, such as feedback commitments, reference permissions and preferential pricing, set out in a separate programme agreement.

11.6 To the maximum extent permitted by law, Ralixar's total liability arising from Pilot and Beta Features shall not exceed [INR X / USD X].

12. Third-party services and integrations

12.1 The Services may interoperate with third-party applications, data sources and services, including ERP systems, email platforms, carrier and vessel-tracking data, government portals and payment services ("Third-Party Services").

12.2 Your use of Third-Party Services is governed by the terms between you and the relevant provider. By enabling an integration, you authorise us to exchange Customer Data with that Third-Party Service as needed for the integration to function.

12.3 We do not control and are not responsible for Third-Party Services, including their availability, accuracy, security or data practices. If a Third-Party Service ceases to be available on reasonable terms, we may stop supporting the related integration without liability to you.

13. Fees, invoicing and taxes

13.1 Fees. You agree to pay the fees stated in your Order Form. Unless otherwise stated, fees are based on the subscription purchased and not on actual usage, and are payable in advance for each billing period.

13.2 Invoicing and payment. We will invoice you in accordance with the Order Form. Invoices are payable within 30 days of the invoice date, by the payment methods we accept.

13.3 Taxes. Fees are exclusive of all taxes, levies and duties, including goods and services tax (GST). You are responsible for all applicable taxes other than taxes on our income. If you are required by law to withhold tax, you will provide us with valid withholding certificates promptly so that we can claim credit.

13.4 Overages and changes. Usage above the limits in your Order Form may be charged at the rates stated in the Order Form or our then-current rates. Upgrades take effect when accepted and are charged on a pro-rated basis for the remaining term.

13.5 Late payment. If any undisputed amount remains unpaid for more than 15 days after its due date, we may charge interest at 1% per month or the maximum rate permitted by law, whichever is lower and, after giving 10 days' written notice, suspend the Services until payment is received.

13.6 Disputes. If you dispute an invoice in good faith, you must notify us in writing within 15 days of the invoice date, with details. The parties will work together to resolve the dispute, and you must pay any undisputed portion on time.

13.7 Renewals and price changes. Unless otherwise stated in the Order Form, subscriptions renew automatically for successive periods equal to the initial term, unless either party gives written notice of non-renewal at least 30 days before the end of the then-current term. We may change fees for a renewal term by giving you at least 30 days' written notice before the renewal.

13.8 Refunds. Except where expressly stated in these Terms or your Order Form, or required by law, fees paid are non-refundable.

14. Customer Data

14.1 Ownership. As between the parties, the Customer owns all right, title and interest in Customer Data.

14.2 Our use of Customer Data. You grant Ralixar a worldwide, non-exclusive, limited licence to host, process, transmit, display and otherwise use Customer Data during the Subscription Term solely to provide, secure, support and maintain the Services, to prevent or address technical problems, as instructed by you, and as required by law.

14.3 Aggregated data. We may collect and use aggregated and de-identified data about the use and performance of the Services, which does not identify you, your Authorized Users or any individual, to operate, secure and improve the Services and for analytics and benchmarking. We will not identify you as the source of such data.

14.4 Personal data. Where we process personal data within Customer Data on your behalf, we act as your processor (or service provider), and our Data Processing Agreement applies. Our handling of personal data for our own purposes is described in our Privacy Policy at www.ralixar.com/legal/privacy.

14.5 Security. We will maintain reasonable administrative, physical and technical safeguards designed to protect the security, confidentiality and integrity of Customer Data, as described on our Security page www.ralixar.com/platform/trust and in the Agreement.

14.6 Security incidents. If we become aware of unauthorised access to Customer Data in our systems, we will notify you without undue delay, provide available information to help you meet your obligations, and take reasonable steps to contain and remediate the incident.

14.7 Export and deletion. For 30 days after the end of your subscription, you may export your Customer Data using the export features of the Services or by request. After that period, we will delete Customer Data from our active systems within [X days], and from backups in accordance with our standard backup cycle, unless we are required by law to retain it.

15. Confidentiality

15.1 "Confidential Information" means any non-public information disclosed by one party to the other that is marked as confidential or that a reasonable person would understand to be confidential, including Customer Data, pricing, product roadmaps, technical information and business plans.

15.2 Confidential Information does not include information that (a) is or becomes public without breach of these Terms; (b) was lawfully known to the recipient before disclosure; (c) is lawfully received from a third party without a duty of confidentiality; or (d) is independently developed without use of the disclosing party's Confidential Information.

15.3 The recipient will (a) use Confidential Information only to perform its obligations or exercise its rights under the Agreement; (b) protect it with at least reasonable care; and (c) disclose it only to its employees, contractors, sub-processors and advisers who need to know it and are bound by confidentiality obligations no less protective than these.

15.4 The recipient may disclose Confidential Information where required by law or court order, provided it gives the disclosing party prompt notice (where legally permitted) and reasonable assistance to seek protective treatment.

15.5 These obligations continue for 3 years after the Agreement ends, and indefinitely for trade secrets and Customer Data.

16. Intellectual property

16.1 Ralixar IP. Ralixar and its licensors own all rights, title and interest, including all intellectual property rights, in the Website, the Services, the Documentation, our models, rules engines, workflows, regulatory content, and all improvements and derivatives of them. No rights are granted to you except as expressly set out in these Terms.

16.2 Trademarks. "Ralixar", the Ralixar logo, and our product names are trademarks of Ralixar Private Limited [registered or applied for in India and other jurisdictions]. You may not use them without our prior written consent.

16.3 Feedback. If you provide suggestions, ideas or other feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that feedback without obligation to you. Feedback does not include your Customer Data or Confidential Information.

17. Service availability and support

17.1 We will use commercially reasonable efforts to make the Services available 24x7, except for planned maintenance, emergency maintenance and events beyond our reasonable control. Any specific availability commitments and service credits are set out in the Service Level Agreement, if included in your Order Form.

17.2 We will try to schedule planned maintenance outside normal business hours in IST / the Customer's primary time zone and to give advance notice of planned maintenance that is expected to cause material downtime.

17.3 Support is provided through admin@ralixar.com or the in-app support portal in accordance with the support plan in your Order Form.

18. Warranties and disclaimers

18.1 Mutual warranties. Each party warrants that it has the legal power and authority to enter into the Agreement.

18.2 Our warranty. We warrant that, during the Subscription Term, the paid Services will perform materially in accordance with the Documentation. Your exclusive remedy for breach of this warranty is for us to use reasonable efforts to correct the non-conformity or, if we cannot do so within a reasonable time, for either party to terminate the affected Services and for us to refund any prepaid fees for the unused portion of the Subscription Term. This warranty does not apply to Pilot and Beta Features, free services, or issues caused by your misuse, Customer Data, Third-Party Services or modifications not made by us.

18.3 Disclaimer. EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, RALIXAR DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT OUTPUTS OR REGULATORY CONTENT WILL BE ACCURATE OR COMPLETE, OR THAT THE SERVICES WILL ACHIEVE ANY PARTICULAR BUSINESS, CUSTOMS OR REGULATORY OUTCOME.

19. Indemnification

19.1 By Ralixar. We will defend you against any third-party claim alleging that your authorised use of the Services infringes that third party's intellectual property rights, and pay any damages and costs finally awarded or agreed in settlement. This does not apply to claims arising from Customer Data, Third-Party Services, Pilot and Beta Features, combinations with items not provided by us, modifications not made by us, or use in breach of the Agreement. If the Services become subject to such a claim, we may procure the right for you to continue using them, modify them to be non-infringing, or terminate the affected Services and refund prepaid fees for the unused period.

19.2 By you. You will defend Ralixar and its affiliates, directors, officers and employees against any third-party claim, including by a regulatory authority, arising from (a) Customer Data or your use of it with the Services; (b) declarations, filings or other submissions made by you or on your behalf; (c) your breach of Sections 7.4, 8 or 10.6; or (d) your violation of applicable law, and pay any damages, penalties and costs finally awarded or agreed in settlement.

19.3 Procedure. The indemnified party must promptly notify the indemnifying party of the claim, give it sole control of the defence and settlement (provided no settlement imposes liability on the indemnified party without its consent), and provide reasonable cooperation at the indemnifying party's expense.

20. Limitation of liability

20.1 Exclusion of indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY OR ANTICIPATED SAVINGS, OR ANY DEMURRAGE, DETENTION, STORAGE, PENALTY OR DUTY AMOUNTS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

20.2 Liability cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE AGREEMENT WILL NOT EXCEED THE FEES PAID AND PAYABLE BY THE CUSTOMER TO RALIXAR FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

20.3 Exceptions. The limits in Sections 20.1 and 20.2 do not apply to (a) your obligation to pay fees; (b) a party's indemnification obligations under Section 19; (c) a party's breach of Section 15 (Confidentiality), excluding breaches relating to Customer Data; (d) your breach of Section 7.4; or (e) liability that cannot be limited under applicable law, including for fraud or wilful misconduct.

21. Term and termination

21.1 Term. These Terms apply from the date you first accept them or access the Services and continue until all Subscription Terms have ended, unless terminated earlier under this Section.

21.2 Termination for convenience. If you use only free Services, either party may stop at any time. Paid subscriptions may be terminated for convenience only if expressly permitted in your Order Form.

21.3 Termination for cause. Either party may terminate the Agreement by written notice if the other party (a) materially breaches the Agreement and fails to cure the breach within 30 days after receiving written notice; or (b) becomes insolvent, enters liquidation or administration, or makes an arrangement with its creditors.

21.4 Effect of termination. On termination or expiry: (a) your right to access the Services ends; (b) you must pay all fees due up to the date of termination; (c) if you terminate for our uncured material breach, we will refund prepaid fees for the unused portion of the Subscription Term; (d) Section 14.7 (Export and deletion) applies; and (e) each party will return or destroy the other's Confidential Information, subject to legal retention requirements.

21.5 Survival. Sections that by their nature should survive termination will survive, including Sections 9, 10.1, 13 (for amounts owed), 14.7, 15, 16, 18.3, 19, 20, 23 and 24.

22. Publicity

We will not use your name or logo in our marketing materials without your prior written consent.

23. Export control and sanctions

Each party will comply with applicable export control and economic sanctions laws in connection with the Services. You represent that you are not, and are not owned or controlled by, a person on any applicable government restricted-party list, and that you will not use or permit use of the Services in any country, or by any person, in violation of such laws. Sanctions-screening functionality in the Services is a tool to support your compliance programme and does not replace it.

24. Governing law and dispute resolution

24.1 Governed by law. These Terms and any dispute arising out of or in connection with them are governed by the laws of India, without regard to conflict-of-law principles.

24.2 Negotiation. The parties will first try to resolve any dispute through good-faith negotiation between senior representatives for 30 days after written notice of the dispute.

24.3 Arbitration. Any dispute not resolved by negotiation will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement of the parties or, failing agreement, in accordance with that Act. The seat and venue of arbitration will be Bengaluru, India, and the proceedings will be conducted in English. The award will be final and binding.

24.4 Courts. Subject to Section 24.3, the courts at Bengaluru, Karnataka will have exclusive jurisdiction. Either party may seek urgent injunctive or interim relief from any court of competent jurisdiction.

25. Force majeure

Neither party will be liable for any delay or failure to perform its obligations (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, epidemics, war, terrorism, civil unrest, labour disputes, government action, sanctions, failures of public utilities or telecommunications networks, outages of third-party cloud or AI infrastructure, cyber-attacks not caused by the affected party's failure to maintain reasonable security, or the unavailability of government, port, customs or carrier systems. The affected party will notify the other promptly and use reasonable efforts to resume performance.

26. General

26.1 Entire agreement. The Agreement is the entire agreement between the parties about its subject matter and supersedes all prior proposals and understandings. Terms in any purchase order or other business form you issue do not apply, even if we accept or acknowledge it.

26.2 Assignment. Neither party may assign the Agreement without the other party's prior written consent, which will not be unreasonably withheld, except that either party may assign it without consent to an affiliate or to a successor in a merger, acquisition or sale of all or substantially all of its relevant business or assets, with written notice to the other party.

26.3 Subcontracting. We may use subcontractors and sub-processors to perform the Services, and we remain responsible for their performance under the Agreement.

26.4 Independent parties. The parties are independent contractors. Nothing in the Agreement creates a partnership, joint venture, agency, fiduciary or employment relationship.

26.5 Notices. Notices to Ralixar must be sent to admin@ralixar.com with a copy to our registered office. Notices to you will be sent to the email address associated with your account or stated in your Order Form. Email notices are effective when sent, unless a delivery failure notification is received.

26.6 Severability. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permissible, and the remaining provisions will continue in full force.

26.7 Waiver. A failure or delay in exercising any right is not a waiver of that right.

26.8 No third-party beneficiaries. The Agreement does not confer any rights on any third party.

26.9 Anti-corruption. Neither party has offered or received any bribe, kickback or improper payment in connection with the Agreement.

26.10 Language. These Terms are written in English. Any translation is for convenience only, and the English version prevails.

27. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on this page and revise the "Last updated" date. If a change is material, we will notify account administrators by email or through the Services at least 30 days before it takes effect. Changes will apply to your subscription from the start of your next renewal term, unless they are required by law or relate to new features, in which case they apply from their effective date. If you do not agree to a change, you may choose not to renew.

28. Contact us and Grievance Officer

If you have questions about these Terms, please contact:

Ralixar Private Limited
2161, 100 Feet Road
Banashankari 6th Stage
Bengaluru - 560050, Karnataka
India
Email: admin@ralixar.com

Grievance Officer

© 2026 Ralixar Private Limited. All rights reserved.